Fraud Prevention Policy

At Buddha Handicraft, we are committed to ensuring a safe, secure, and trustworthy shopping experience for all our customers. This Fraud Prevention Policy explains how we protect your transactions, prevent unauthorized activities, and handle suspected fraud.

1. Our Commitment to Security

We use industry-standard encryption (SSL) and trusted payment gateways such as PhonePe, Razorpay, and other authorized providers to safeguard your payment information.
Your sensitive data — including card details, UPI IDs, and bank credentials — are never stored on our servers and are handled only by certified third-party processors in compliance with PCI-DSS (Payment Card Industry Data Security Standards).

2. Fraud Monitoring and Detection

To prevent unauthorized transactions, we continuously monitor all orders for suspicious or unusual activity.

This may include:

  • Multiple orders using the same payment method or address

  • Mismatch between billing and shipping details

  • High-value orders placed rapidly from different locations

  • Use of invalid or expired payment credentials

  • Attempts to manipulate payment or coupon systems

If we detect any suspicious activity, we may:

  • Contact you for verification before processing the order

  • Request additional identification or order confirmation

  • Cancel or hold the order until verification is complete

3. Customer Responsibilities

To help us maintain a secure shopping environment, customers are requested to:

  • Provide accurate and verifiable information during checkout

  • Avoid sharing login or payment details with anyone

  • Immediately notify us if they notice unauthorized transactions or suspicious activity on their account or payment method

If you suspect any fraudulent activity related to your order or payment, please contact us immediately at 📧 Buddhahandicrafts1991@gmail.com or 📞 +91 77373 33435.

4. Reporting Fraud

If we confirm a fraudulent transaction or receive a fraud report from our payment partners, we may:

  • Cancel the affected orders

  • Restrict access to the account associated with the fraudulent activity

  • Cooperate with law enforcement agencies and payment gateways for investigation

  • Retain the right to deny service to users involved in repeated suspicious activity

5. Data Protection and Privacy

All personal and transactional information collected during fraud prevention checks is handled in accordance with our Privacy Policy.
We never disclose personal details to unauthorized parties.

6. Legal Action

Any intentional fraudulent activity — including chargebacks, misuse of payment gateways, or identity theft — may lead to:

  • Immediate suspension of account or order

  • Reporting to law enforcement authorities under applicable Indian laws (including the IT Act, 2000)

7. Contact Us

If you have any questions or wish to report a fraudulent transaction, please contact us:

📧 Email: Buddhahandicrafts1991@gmail.com
📞 Phone: +91 77373 33435
🌐 Website: https://www.buddhahandicraft.com